Terms and Conditions

Last updated: 17 July 2026

These terms and conditions apply to your use of the Herts Premium Websites website and to website design, website development, search engine optimisation, content, digital marketing, support and related services supplied by us.

Please read these terms carefully. By accepting a quotation, paying a deposit, instructing us to begin work or continuing to use our services, you agree to be bound by these terms together with the relevant quotation, proposal or service agreement.

1. About Us

Herts Premium Websites is operated by London Colney Business Services.

Business address:
Herts Premium Websites
238 High Street
London Colney
St Albans
Hertfordshire
AL2 1HP

Email: info@hertspremiumwebsites.co.uk
Telephone: 01727 822675

In these terms, “we”, “us” and “our” refer to London Colney Business Services trading as Herts Premium Websites. “You”, “your” and “client” refer to the person or organisation purchasing our services or using our website.

2. How These Terms Apply

Each project or ongoing service will normally be described in a written quotation, proposal, email or service agreement. That document will set out the work included, the price, any payment stages and any specific arrangements applying to the project.

If there is a conflict between these terms and an expressly agreed term in a written quotation or proposal, the quotation or proposal will take priority.

Any services not expressly included in the agreed quotation are outside the project scope and may be charged separately.

3. Quotations and Acceptance

Unless otherwise stated, quotations are valid for 30 days from the date they are issued.

A quotation is based on the information and requirements available to us at the time. We may revise a quotation if the requirements change, additional work is requested or relevant information was not disclosed before the quotation was prepared.

A contract will normally begin when you:

accept our quotation or proposal in writing;
pay a requested deposit or initial invoice;
sign a service agreement; or
instruct us to begin work.

We may decline a project or request before a contract has been formed.

4. Project Scope

We will provide the services described in the accepted quotation, proposal or agreement.

Unless specifically included, a website design quotation does not automatically include:

ongoing website maintenance or support;
website hosting or domain registration;
premium software, themes, plugins, fonts or images;
professional photography, video or logo design;
copywriting or extensive content entry;
search engine optimisation or guaranteed search rankings;
accessibility, legal or regulatory audits;
privacy policies, cookie policies or other legal documents;
changes requested after the agreed work has been completed; or
work required because of changes made by the client or another supplier.

Any additional services will be quoted or charged at our current hourly rate after discussing the requirement with you.

5. Your Responsibilities

You agree to:

provide accurate and complete instructions;
supply content, photographs, logos and other materials within the agreed timeframe;
provide access to relevant websites, hosting accounts, domain accounts and third-party services where required;
review work and provide clear feedback within a reasonable period;
check and approve content, spelling, contact details, prices and other information before publication;
ensure that materials supplied to us may lawfully be used and published;
obtain any necessary copyright permissions, licences, consents or releases;
keep login information secure and tell us promptly if you believe an account has been compromised; and
pay invoices in accordance with the agreed payment terms.

You are responsible for the accuracy, legality and suitability of the content published on your website unless we have expressly agreed otherwise in writing.

You must not ask us to publish content that is unlawful, misleading, defamatory, discriminatory, infringing, malicious or otherwise likely to cause harm.

6. Content and Approvals

We may use draft text, temporary images or sample content while developing a website. These must be replaced or approved before the website is launched.

You are responsible for checking the website carefully before approving it for launch. Your approval confirms that you are satisfied with the design, content and functionality, subject to any outstanding items agreed in writing.

If you do not respond to a request for feedback or approval within a reasonable time, the project timetable may be extended.

We are not responsible for errors in content or information that you have approved or supplied.

7. Changes and Additional Work

Reasonable amendments may be included during the design process where stated in the quotation.

Additional charges may apply where:

the original brief changes substantially;
new pages, features or services are requested;
approved work is subsequently changed;
content requires significant editing or reformatting;
additional rounds of amendments are requested;
work must be repeated because incorrect information was supplied; or
third-party changes create work that could not reasonably have been anticipated.

Where possible, we will explain any additional cost before carrying out substantial extra work.

8. Project Timescales

Any completion date or timetable is an estimate unless we expressly confirm in writing that it is a fixed deadline.

We will make reasonable efforts to meet agreed timescales but cannot be responsible for delays caused by:

late content, feedback, approval or payment;
changes to the project requirements;
problems with third-party software or service providers;
hosting, domain or internet service failures;
illness or circumstances outside our reasonable control; or
events described in the force majeure section of these terms.

Where a delay is caused by the client, we may reschedule the work according to our availability.

9. Projects Placed on Hold

If we are unable to continue because we are waiting for content, feedback, access information or approval, the project may be placed on hold.

Where a project remains inactive for more than 60 days, we may:

invoice for work completed to date;
reschedule the remaining work;
revise the price if our costs or rates have changed; or
close the project after giving reasonable notice.

Restarting an inactive or closed project may be subject to availability and an additional charge.

10. Fees and Payment

Fees will be set out in the relevant quotation, proposal or invoice.

We may require a deposit or advance payment before work begins. Larger projects may be divided into staged payments.

Unless otherwise stated on the invoice, payment is due within 14 days of the invoice date.

You must raise any genuine query about an invoice promptly and normally within seven days of receiving it. The undisputed portion of an invoice must still be paid by the due date.

Third-party costs, including hosting, domains, software licences, advertising charges, premium plugins, stock images and other external services, may require payment in advance.

Unless otherwise stated, prices are exclusive of VAT where VAT is applicable.

11. Late Payment

If an invoice is overdue, we may pause work, suspend ongoing services or withhold the transfer or release of completed work until the account has been brought up to date.

For business-to-business contracts, we reserve the right to charge statutory interest and applicable debt-recovery costs under the Late Payment of Commercial Debts legislation.

We may also recover reasonable costs incurred in collecting an overdue amount where permitted by law.

Suspension of services because of an overdue invoice does not remove your responsibility to pay amounts already due.

12. Consumer Cancellation Rights

This section applies where you are acting wholly or mainly outside your trade, business, craft or profession and are therefore contracting with us as a consumer.

Where a service contract is agreed at a distance, such as by telephone, email or online, you will normally have the right to cancel it within 14 days without giving a reason.

The cancellation period begins on the day after the contract is formed.

To cancel, you must send a clear statement to:

moon@hertspremiumwebsites.co.uk

You may use the following wording:

I hereby give notice that I wish to cancel my contract for the following services:
Services:
Contract date:
Name:
Address:
Date:

If you ask us to begin work during the 14-day cancellation period and then cancel, you may be required to pay a proportionate amount for the work completed up to the time you informed us of the cancellation.

If the service has been fully performed during the cancellation period following your express request and acknowledgement, your cancellation right may end once the service has been completed.

Nothing in these terms affects your statutory consumer rights.

13. Cancellation by Business Clients

A business client may cancel a project by giving us written notice.

Unless different cancellation terms are stated in the quotation, the client will remain responsible for:

work completed up to the cancellation date;
time already committed to the project that cannot reasonably be reallocated;
third-party costs already incurred or committed;
licences or products purchased specifically for the project; and
any other non-cancellable costs incurred on the client’s behalf.

Any deposit or advance payment will be applied against these amounts. Any balance remaining after the applicable charges have been deducted will be refunded.

14. Ongoing Services

Ongoing services may include website maintenance, content updates, search engine optimisation, digital marketing, website support, hosting management or reporting.

Unless another notice period has been agreed, either party may end an ongoing monthly service by giving 30 days’ written notice.

Fees already due remain payable. Services will normally continue until the end of the paid or notice period.

Work not used during a monthly service period does not automatically carry forward unless we have expressly agreed otherwise.

We may revise recurring fees by giving reasonable written notice.

15. Website Hosting and Domain Names

Where we help arrange hosting or domain services, those services may be supplied by a third-party provider and will also be subject to that provider’s terms.

Where practical, domain names should be registered in the client’s name or under an account the client can access.

Unless we have expressly agreed to manage them, you are responsible for:

renewing domains, hosting and email services;
keeping account and payment information current;
maintaining secure login information; and
responding to renewal or verification notices.

We are not responsible for the expiry, suspension or loss of a service where the client has failed to make payment, complete verification or provide the information required by the provider.

16. Third-Party Products and Services

Websites commonly rely on third-party products and services, including WordPress, themes, plugins, hosting, payment processors, email platforms, analytics services, advertising platforms and external integrations.

Third-party products remain subject to their own licences, charges, availability and terms of use.

We cannot guarantee that a third-party provider will:

continue to offer a product or service;
maintain existing pricing;
remain compatible with other software;
operate without interruption;
retain particular features; or
correct errors within a particular period.

Additional work required because of a third-party change, failure, security issue or compatibility problem may be charged separately unless it is included in an ongoing support agreement.

17. Website Launch and Transfer

A website will normally be launched or transferred after:

the agreed work has been substantially completed;
you have approved the website for launch;
required access information has been provided; and
all invoices due at that stage have been paid.

Minor outstanding items may be completed after launch where agreed in writing.

Once a website has been transferred to the client or another provider, we are not responsible for subsequent changes, errors, security issues or loss caused by the client or a third party.

18. Website Maintenance and Security

Unless an ongoing maintenance service has been agreed, website maintenance, software updates, security monitoring and backups are not included after the project has been completed.

No website or online system can be guaranteed to be completely secure or continuously available.

We will take reasonable care when carrying out maintenance and updates, but software changes may occasionally cause compatibility problems or unexpected errors.

You should tell us promptly if you become aware of a website fault, security concern or suspected unauthorised access.

19. Search Engine Optimisation

Search engine optimisation is intended to improve a website’s relevance, technical quality and visibility. However, search engines control their own algorithms, results and advertising platforms.

We do not guarantee:

a particular search ranking;
a first-page position;
a specific amount of traffic;
a particular number of enquiries or sales;
that a ranking will remain unchanged; or
that every page will be indexed by a search engine.

Rankings and traffic may change because of competition, algorithm updates, website changes, technical problems, market conditions or decisions made by search engines and other third parties.

You must not ask us to use deceptive, unlawful or prohibited SEO methods.

20. Digital Advertising

Where we manage digital advertising, the client remains responsible for advertising budgets and charges made directly by the advertising platform.

Advertising results depend on factors including competition, budget, demand, targeting, website performance and the rules and systems of the advertising provider.

We cannot guarantee a particular number of clicks, enquiries, sales or conversions.

Advertising platforms may reject, restrict or suspend advertisements or accounts under their own policies. We are not responsible for decisions made by those providers, although we may assist with reasonable efforts to resolve an issue.

21. Intellectual Property

You retain ownership of original materials that you supply to us.

We retain ownership of our pre-existing materials, working methods, templates, systems, reusable code, expertise and tools.

Subject to full payment of all relevant invoices, you will receive the rights agreed in the quotation to the bespoke website design, written content or other work created specifically for your project.

Third-party materials, including software, themes, plugins, fonts, photographs and stock assets, remain subject to their original licences and are not transferred beyond what those licences allow.

You must not resell, distribute or reuse licensed materials in a way that breaches the applicable licence.

We may retain working files and project copies for record-keeping, support and portfolio purposes.

22. Portfolio Use

Unless confidentiality has been agreed in writing, we may:

identify you as a client;
display the completed project in our portfolio;
include a link to the finished website;
use screenshots of publicly available pages; and
describe the general services provided.

We will not intentionally disclose confidential business information through a portfolio entry.

23. Copyright and Client-Supplied Materials

You confirm that you own, or have permission to use, all text, photographs, logos, videos, trademarks and other materials supplied to us.

You are responsible for claims arising from material you have supplied or instructed us to publish where that material infringes another person’s rights or is unlawful.

We may refuse to use material where we reasonably believe that the necessary rights or permissions have not been obtained.

24. Legal and Regulatory Compliance

Unless expressly included in the project, we do not provide legal, financial or regulatory advice.

You remain responsible for ensuring that your business and website comply with the laws and regulations applying to your activities. Depending on your business, this may include:

consumer information and cancellation requirements;
privacy and data protection notices;
cookie consent requirements;
company and business disclosures;
advertising rules;
accessibility obligations;
industry-specific regulations; and
terms applying to online sales or bookings.

Any template policies or general information supplied by us should be reviewed for your particular business and should not be treated as a substitute for professional legal advice.

25. Data Protection

We will handle personal information in accordance with applicable data protection law and our Privacy Policy.

Where we process personal information solely on your instructions while providing website or technical services, you will normally be the data controller and we will act as a data processor.

You are responsible for ensuring that you have an appropriate lawful basis, privacy information and instructions for personal information collected through your website.

Additional data-processing terms may be agreed where required.

26. Confidentiality

Each party agrees to take reasonable care to protect confidential information received from the other party and not to disclose it unnecessarily.

This obligation does not apply to information that:

is already publicly available through no breach of these terms;
was lawfully known before it was disclosed;
is received lawfully from another source;
is independently developed; or
must be disclosed by law, a court or a regulatory authority.

27. Our Standard of Service

We will provide our services with reasonable care and skill.

We will make reasonable efforts to correct faults in our own work that are reported within a reasonable time after completion.

This does not cover issues caused by:

changes made by the client or another supplier;
third-party software or services;
incorrect or incomplete client instructions;
failure to maintain or update the website;
malicious activity or security breaches outside our reasonable control; or
use of the website in a way for which it was not designed.

Nothing in these terms limits any statutory rights that cannot lawfully be excluded.

28. Limitation of Liability

Nothing in these terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any liability that cannot legally be excluded or limited.

Nothing in these terms affects the statutory rights of a consumer.

For business clients, and to the fullest extent permitted by law, we will not be liable for:

loss of profit, revenue, sales, business or anticipated savings;
loss of goodwill, reputation or business opportunity;
loss or corruption of data where an appropriate backup could reasonably have prevented the loss;
indirect or consequential loss;
decisions or actions of search engines, advertising platforms or other third parties;
loss caused by information, access or instructions supplied by the client; or
loss caused by events outside our reasonable control.

For business clients, our total liability arising from a project or service will not exceed the total fees paid or payable to us for the affected project or service during the 12 months preceding the event giving rise to the claim.

This limitation does not apply where it would be unlawful or unreasonable to limit liability in this way.

29. Website Availability

We do not guarantee that this website or any client website will be available continuously or free from every error, interruption, virus or security risk.

Websites may occasionally be unavailable because of maintenance, hosting problems, internet failures, software faults, cyber incidents or circumstances outside our control.

30. Use of This Website

The information on this website is provided for general information. It may be updated or changed without notice.

You must not:

attempt to gain unauthorised access to this website or its systems;
introduce malware, viruses or harmful code;
interfere with the operation or security of the website;
use automated systems to place an unreasonable burden on the website;
copy or republish website content without permission; or
use the website for an unlawful or fraudulent purpose.

Unauthorised use may result in access being restricted and may give rise to legal action.

31. Website Intellectual Property

Unless otherwise stated, the design, layout, text, graphics and other content on this website are owned by or licensed to Herts Premium Websites.

You may view and print pages for your personal or internal business use. You may not reproduce, republish, sell, distribute or commercially exploit our website content without prior written permission.

Third-party trademarks and content remain the property of their respective owners.

32. External Links

Our website may contain links to websites operated by other organisations.

Links are provided for information or convenience and do not necessarily mean that we endorse the organisation, website, product or service.

We are not responsible for the content, security, availability or privacy practices of external websites.

33. Ending Services

We may suspend or end a project or service where:

an invoice remains overdue;
you commit a serious or repeated breach of these terms;
you fail to provide information or cooperation necessary for the work;
you ask us to carry out unlawful or unethical work;
continuing the service would expose us or another person to significant risk; or
the relationship has broken down to the extent that the service cannot reasonably continue.

Where reasonably possible, we will provide notice and an opportunity to resolve the issue before ending the service.

Ending a service does not affect rights, responsibilities or payments that arose before the termination date.

34. Force Majeure

Neither party will be responsible for a delay or failure caused by circumstances beyond its reasonable control.

These circumstances may include severe illness, natural disasters, fire, flood, war, civil disturbance, industrial action, utility failure, internet outages, cyberattacks, government action and failures by essential third-party providers.

The affected party will make reasonable efforts to reduce the effect of the event and resume performance when reasonably possible.

35. Complaints

If you are unhappy with a service, please contact us promptly so that we have an opportunity to investigate and resolve the matter.

Email: moon@hertspremiumwebsites.co.uk
Telephone: 01727 822675

Please provide details of the project, the problem and the outcome you are seeking.

36. Changes to These Terms

We may update these terms to reflect changes to our services, business practices or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes will not normally alter the terms of an existing fixed project unless agreed by both parties or required by law.

For ongoing services, we may provide notice of material changes before they take effect.

37. General Provisions

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right does not mean that the right has been waived.

You may not transfer your rights or obligations under a contract without our written agreement. We may use suitable subcontractors or specialists to help provide the agreed services while remaining responsible for managing our obligations to you.

Unless expressly stated otherwise, a person who is not a party to the contract has no right to enforce its terms.

38. Governing Law and Jurisdiction

These terms and any dispute arising from them are governed by the law of England and Wales.

If you are a business client, the courts of England and Wales will have exclusive jurisdiction.

If you are a consumer, the courts of England and Wales will have non-exclusive jurisdiction, and nothing in these terms deprives you of any mandatory legal protections available to you.

39. Contact Details

Questions about these terms can be sent to:

Herts Premium Websites
238 High Street
London Colney
St Albans
Hertfordshire
AL2 1HP

Email: moon@hertspremiumwebsites.co.uk
Telephone: 01727 822675