Last updated: 17 July 2026

Herts Premium Websites is committed to protecting your privacy and handling your personal information responsibly.

This privacy policy explains what personal information we collect, why we collect it, how we use it and the rights you have in relation to your information.

1. Who We Are

Herts Premium Websites is a trading name of London Colney Business Services.

For data protection purposes, London Colney Business Services trading as Herts Premium Websites is the data controller responsible for the personal information described in this policy.

Business address:
Herts Premium Websites
238 High Street
London Colney
St Albans
Hertfordshire
AL2 1HP

Email: moon@hertspremiumwebsites.co.uk
Telephone: 01727 825934

2. Information We May Collect

We may collect and process the following types of personal information:

• Your name, business name and job title.
• Your email address, telephone number and postal address.
• Information submitted through our website contact forms.
• Information provided when requesting a quotation or discussing a project.
• Correspondence sent by email, telephone, post or other communication methods.
• Information and materials supplied for website design, SEO, content or website support services.
• Website login details or other access credentials supplied where these are required to provide our services.
• Billing details, invoices, payments and transaction records.
• Business names, logos, testimonials, photographs or project information provided for publication.
• Technical information such as your IP address, browser type, device type, referring website and pages visited.
• Your cookie preferences and information collected through permitted website cookies.

We may also receive business contact information through referrals, publicly available business websites, online directories or professional networking services.

Please do not provide personal information about another person unless you have their permission to do so.

3. How We Use Your Information

We may use personal information for the following purposes:

Responding to enquiries and preparing quotations

We use your contact details and the information you provide to respond to enquiries, discuss your requirements and prepare quotations.

Our lawful basis is taking steps at your request before entering into a contract and, where appropriate, our legitimate interest in responding to business enquiries.

Providing website, SEO and digital marketing services

We use client and project information to design, develop, maintain and optimise websites, provide SEO and digital marketing services, communicate about projects and provide ongoing support.

Our lawful basis is the performance of a contract or taking steps before entering into a contract.

Managing client relationships

We use your information to manage projects, provide updates, answer support requests, maintain records and communicate about services you receive from us.

Our lawful basis is the performance of our contract and our legitimate interest in providing effective customer service.

Accounting and legal obligations

We use financial and transaction information to issue invoices, maintain accounting records, complete tax returns and meet other legal or regulatory obligations.

Our lawful basis is compliance with a legal obligation.

Operating, protecting and improving our website

We may use technical information to operate the website, prevent misuse, maintain security, identify technical problems and improve website performance and usability.

Our lawful basis is our legitimate interest in operating a secure and effective website.

Website analytics

Where you have agreed to analytics cookies, we may use analytics services to understand how visitors use our website and identify areas that could be improved.

Our lawful basis for non-essential analytics cookies is your consent. You can withdraw your consent at any time through the website’s cookie settings.

Marketing communications

We will not automatically add you to a marketing list simply because you have submitted an enquiry.

We may send information about relevant services where you have consented to receive it or where applicable law allows us to rely on our legitimate interests. Every marketing message will provide a clear way to unsubscribe.

You can ask us to stop sending marketing communications at any time by contacting us.

Legal claims and business protection

We may use information where necessary to establish, exercise or defend legal claims, recover unpaid invoices, prevent fraud or protect our business, clients and website.

Our lawful basis is our legitimate interest in protecting our business and legal rights or compliance with a legal obligation.

4. Information Required to Provide Our Services

You are not normally under a legal obligation to provide personal information to us. However, we may be unable to respond to your enquiry, prepare an accurate quotation or provide the requested services if you do not supply the information we reasonably require.

5. Client Website Information

While providing website maintenance, hosting support, development or technical services, we may occasionally have access to personal information stored on a client’s website, such as contact-form submissions, customer accounts or order information.

Where we access this information solely on a client’s instructions, the client is normally the data controller and Herts Premium Websites acts as a data processor. The client’s privacy policy will apply to the information collected through their website.

We will only access client website information where necessary to provide the agreed service and will handle it in accordance with the client’s instructions and applicable data protection requirements.

6. Who We Share Information With

We do not sell or rent personal information.

We may share information with trusted organisations where this is necessary to operate our business or provide our services. These may include:

• Website hosting and domain service providers.
• Email, cloud storage and communication providers.
• Website security, backup and technical support providers.
• Analytics providers where you have consented to analytics cookies.
• Accounting, invoicing and payment service providers.
• Professional advisers, including accountants, insurers and legal advisers.
• Freelancers or specialist subcontractors involved in providing an agreed service.
• Government bodies, regulators, courts or law-enforcement organisations where disclosure is legally required.
• A prospective buyer or successor if all or part of the business is transferred or sold.

Service providers acting on our behalf are only permitted to use personal information for the purposes for which it has been supplied and must protect it appropriately.

7. Cookies and Analytics

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly, maintain security or remember your privacy choices. These cookies may be used without consent where permitted by law.

Analytics and other non-essential cookies will only be activated after you have given your consent through the website’s cookie banner or cookie settings.

Where Google Analytics is enabled, it may collect information including your approximate location, IP address, browser, device and the pages you visit. We use this information to understand general website usage rather than to identify individual visitors.

You can accept, reject or change your non-essential cookie preferences through the cookie settings available on the website. You can also control cookies through your browser settings.

8. International Transfers

Some of the service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is in place. This may include a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another safeguard permitted by data protection law.

9. How Long We Keep Your Information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet our legal, accounting and contractual obligations.

Our usual retention periods are:

• General enquiries that do not become projects: normally up to two years after the last meaningful contact.
• Client contracts, project records and correspondence: for the duration of the client relationship and normally for up to six years afterwards.
• Invoices, payments and accounting records: normally for six years after the relevant accounting period, or longer where required by law.
• Website access credentials: only for as long as they are required to provide the agreed service or ongoing support.
• Analytics information: normally for up to 14 months, subject to the settings used within the analytics service.
• Website security logs: normally for up to 12 months unless they are required for investigating a security incident.
• Marketing information: until you unsubscribe, withdraw consent or the information is no longer required.
• Opt-out records: we may retain limited information to ensure that we continue to respect your request not to receive marketing.
• Data protection requests and complaints: normally for up to six years after the matter has been resolved.

Information contained within secure backups may remain until the relevant backup is routinely overwritten.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure passwords, access controls, encrypted website connections, software updates, security monitoring and appropriate backup procedures.

Although we take reasonable precautions, no method of transmitting or storing information can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for confirmation that we process your personal information.
• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information in certain circumstances.
• Ask us to restrict how your information is used.
• Object to processing based on legitimate interests.
• Object at any time to the use of your information for direct marketing.
• Request the transfer of information you provided to us in certain circumstances.
• Withdraw your consent where processing is based on consent.

We do not use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.

You will not normally be charged for exercising your data protection rights. We may ask for information to confirm your identity before releasing personal information.

We will respond to valid data protection rights requests as soon as reasonably possible and normally within one calendar month. The response period may be extended where permitted by law, for example where a request is particularly complex.

To exercise your rights, email moon@hertspremiumwebsites.co.uk.

12. Data Protection Complaints

If you are concerned about how we have collected, used, stored or shared your personal information, you can make a data protection complaint by:

Email: moon@hertspremiumwebsites.co.uk
Subject: Data Protection Complaint

Alternatively, you can write to us at the business address shown at the beginning of this policy.

When making a complaint, please explain your concern and provide enough information for us to identify the relevant records.

We will:

• Acknowledge receipt of your complaint within 30 days.
• Investigate the matter appropriately and without undue delay.
• Ask for further information if this is reasonably required.
• Keep you informed if the investigation takes additional time.
• Explain the outcome and any action taken.

If you remain unhappy with how your information has been handled, you have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk

13. Children’s Information

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children through this website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

14. Links to Other Websites

Our website may contain links to websites operated by other organisations. We are not responsible for the content, security or privacy practices of those websites.

You should read the privacy policy of any external website before providing personal information.

15. Changes to This Privacy Policy

We may update this privacy policy when our services, website technology or legal obligations change.

The latest version will be published on this page and the date at the top of the policy will be updated.

16. Contact Us

Questions about this policy or how we handle personal information can be sent to:

Email: info@hertspremiumwebsites.co.uk
Telephone: 01727 822675